London Magical Tours: Frequently Asked Questions
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Frequently Asked Questions

Questions & Answers


Here is a selection of frequently asked questions. If your question is not answered in this section please do not hesitate to e-mail us and a member of our customer service team will be glad to help you with your query.

Private Tours
General Questions
Private Tours

What is a private tour?

A private tour is the most exclusive and personal way to discover London and its nearby cities. Your party are provided with your very own London Magical Tours team, consisting of a London Guide as well as your own chauffeur, travelling in a private vehicle - the perfect combination.

Your chauffeur driven vehicle will make frequent stops for you to go and sightsee with your personal London Guide. No parking problems, just an excellent service. London Magical Tours is the only company to offer the facility of both a guide and a chauffeur on its private tours. We also offer driver-guided tours where required.

The tour is purely for your party, offering the personal attention required to truly discover one of the world's leading cities. Get the answers to the questions you're burning to ask from real Londoners, discover all the main sights in detail and learn all about London's fascinating stories. What's more, private tours can offer much better value than group bus tours: the larger your party the bigger the savings!

Read more about the London Magical Tours Difference here.


What time do the tours start?

Private tour slots are in 30 minute intervals, with the first tour commencing at 9:00am. Tours take place every day throughout the year. Tours are also available outside working hours if required (eg midnight layover tours for late flight arrivals). Quotations for tours outside working hours are available on request.


Where can I be collected from?

Private tours include complementary collection and return to any hotel in the orange zone below within zone 1 in central London. Tours can also commence from Victoria Station which is easily accessible from all of London and England. Our layover tours are available with collection and return to Heathrow Airport, Gatwick Airport, City Airport or St Pancras Station for the Eurostar trains to Paris and Europe. Our tours from the Cruise Ports are also available from Dover, Harwich, Portsmouth and Southampton.



What are the differences between the 3 hr and 7 hr London tours?

The 3 hr London Day Tour is a very popular option as it is the perfect way to discover historical Royal London with an expert Londoner. The tour covers many of the famous sights, with the exception of those in the Eastern City of London. Stops are made throughout by the chauffeur for you to go out to sightsee with your own London guide.

The 7 hr Magical London Tour is the complete tour of London, covering not just historical Royal London but also the sights of modern London today. It includes additional areas in the eastern City of London, like the Tower of London, London Bridge and Tower Bridge, while allowing for your guide to go into greater detail. In addition, there is open the possibility to choose from several ticket options, including to visit the Royal Mews (the Royal Stables at Buckingham Palace), view the Crown Jewels at the Tower of London or to take a fast track ride on the London Eye. There is also time for lunch and/or shopping: a complete day experience.


Will we get out of the vehicle to sightsee and take photos or is it a drive-by?

Our private tours offer flexibility where possible; all our guides and chauffeurs are accustomed to make plenty of stops throughout for you and your party to go out to sightsee with your own private guide while the chauffeur waits for your party.

Private tours do not just drive by the sights; our guides are happy to escort you through the streets of London, providing you with anecdotes about the fascinating history of the famous sights, with plenty of opportunities to take photographs and enjoy a memorable personal experience. Equally we understand that some clients may prefer to do more sightseeing while in the vehicle and our guides are happy to accommodate such requests. We particularly welcome any clients with walking or other disabilites.

Read more about the London Magical Tours Difference here.


Are lunch/entrance fees included?

Lunch is not included in the normal price of tours. Tours with a duration of 5 hours or more include a lunch break in the centre of town for refreshment.

For many years we found that the great majority of our guests wished to delight in some of the traditional British classic dishes. Unfortunately this meant losing out on valuable time, looking for a pub, waiting for a table, waiting for the food to be cooked. London Magical Tours guests now benefit from the option of prebooking a traditional pub lunch alongside their tour. This is a courtesy service to ensure a table is ready for your party. In addition, the food is freshly prepared in time for your arrival - the perfect way to maximise your sightseeing time and still be able to experience some of the best historic pubs, used by locals - not tourist traps. Please see Traditional Pubs with Fast Track Service including video commentary and guest feedback.

Where entrance fees are included on certain tours, this is always clearly stated on the page of the specific tour.


Will we be allocated a private guide and a chauffeur or a driver-guide?

Our private tours are especially known for providing your party with your own London Magical Tours team of a private guide and an additional chauffeur. This is a London Magical Tours exclusive; we are the only company to offer such a service.

The great advantage of having a driver as well as a guide becomes clear in a city like London, where parking can be difficult to find. Your chauffeur driven vehicle can leave you right next to the famous sights so that you waste no time in going with your guide to sightsee before meeting up with your chauffeur to move on to the next location. Make the most of your day- no parking problems, simply a first class personal service.

We do also have an experienced team of Blue Badge Driver-Guides available to lead our tours. If you would prefer a Driver-Guided tour please let us know.

Read more about the London Magical Tours Difference here.


What vehicles do you use?

Standard Fleet

Our standard fleet on private tours consist of comfortable and modern Toyota Previa, Ford Galaxy and Volkswagon Sharan models.

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Upgraded Fleet

We also have a range of upgraded luxury vehicles available on our VIP level private tours, including Jaguar, Mercedes E & S Class models, as well as Chrysler Jeep, Renault Grand Espace (with panoramic glass roof), Bentley, Rolls Royce and Mercedes Vito and V-Class vehicles, as well as luxury Mercedes minibuses for larger parties. If you require a vehicle from our upgraded fleet please state this in your enquiry request so that we may send you a quotation.

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Do you offer tours in other languages?

We have a team of dedicated multilingual guides offering tours in Spanish, French, Italian, Polish, German, Japanese, Chinese and Russian. As these are limited in number it is recommended that tours be booked as far in advance as possible. There is a small surcharge for foreign language tours and quotations are available on request.



General Questions

Are there any hidden fees?

Prices are correct at the time of going to publishing. Internet prices include a 20 GBP discount for booking online. There are no hidden fees.


How can I make a booking?

Bookings can be made either online or by telephone. Online bookings benefit from a 20 GBP discount off the regular tour prices. Internet bookings can be made 24 hrs a day via our website but we do request that clents please check availability before making a booking online either via e-mail or by telephone. Tours are limited in number and we do operate on a first come, first served basis. Early booking, especially around holiday periods, is recommended to avoid disappointment.


Can I make a change to a confirmed booking?

Changes to a booking can be made with up to a minimum of 48 hours notice in advance of a tour. A change to a confirmed booking is subject to a 30 GBP administrative fee plus any increase in the fare at the time of the change and subject to availability. If the change to a booking is in reference to an amendment in the number of passengers, this will be permitted where there is an increase in the size of the party, subject to availability and the difference in the fare being paid. Where the number of passengers is reduced, no difference will be due on the original fare paid.


Lunch Bag Requests

London Magical Tours offers a select range of lunch bag offerings on its tours. Although available on all tours, these are highly recommended on large group tours or layover tours where time is limited. Lunch bags start from as little as 6pp (based on a group order of 100). They include a large handmade chicken salad sandwich, a portion of fruits, a bottle of fresh orange juice, crisps and a dessert.


Gratuity

We do not add a service charge on top of our prices - we believe that tips should be a personal reward from the customer directly to the worker. Gratuity it not included in the tour prices and is a nice way to show your personal gratitude to your guide team following the completion of a tour if you were pleased with the service offered.




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